Refund Policy

Our comprehensive refund policy for food products - designed with your safety and satisfaction in mind.

Last updated: October 19, 2025

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Overview

At Pure Shifa, we are committed to your satisfaction. However, as a food products company, we have specific refund policies to ensure product safety, quality, and compliance with food safety regulations.

✅ Our Commitment

We guarantee the quality and authenticity of our products. If you're not satisfied due to quality issues, damage, or our error, we will provide a full refund.

⚠️ Food Safety Notice

Due to food safety regulations and hygiene standards, we cannot accept returns of opened or partially consumed food products. This policy protects both you and other customers.

Key Points:

  • 100% Refund: For orders not yet shipped
  • Quality Issues: Full refund for quality problems
  • Damaged Products: Immediate refund for damaged items
  • Wrong Products: Full refund for incorrect items
  • Food Safety: No returns of opened food products

📞 Need Help?

If you have any questions about our refund policy or need assistance with a refund request, please contact us at refunds@pureshifa.shop or call us at +91 99062 27421.

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